Harold Marquardt
@haroldmarquardt
Customer-focused manager and licensed insurance agent with KPI-driven service.
United StatesWhat I'm looking for
I’m a customer-service and sales leader who selected early retirement after a successful career at ExxonMobil Chemical, and I’ve continued delivering measurable results in remote roles. I handle high call volumes (70+ calls/day) using dual-screen CRM systems, responding to customers’ questions, concerns, and opportunities while consistently meeting or exceeding KPI’s.
My background blends analytical problem-solving with strong communication, including “ability to listen and probe effectively” to better understand issues and drive resolutions. I also bring HIPAA/PHI working knowledge, contract development experience, and the ability to upsell products and services—plus a track record of training selling skills to technical sales reps and call center teams.
Experience
Work history, roles, and key accomplishments
Remote Licensed Insurance Agent
Insurance Company
Provide remote customer service for Property and Casualty insurance, responding to requests about plan options. Perform policy rewrites and upsell products and services to meet customer needs.
Remote Customer Service Contractor
Healthcare Company
Handled 70+ inbound and outbound calls per day using dual-screen CRM systems, addressing customer questions, concerns, and opportunities. Supported order-status inquiries and account changes, with working knowledge of HIPAA/PHI.
Customer Service Manager
ExxonMobil Chemical
Provided technical sales and sales management support, including contract development and implementation. Led customer service management along with market and brand management responsibilities.
Education
Degrees, certifications, and relevant coursework
DePauw University
Bachelor of Arts
Grade: Graduated with distinction
Earned a Bachelor of Arts degree from DePauw University in Greencastle, Indiana, graduating with distinction.
Washington University in St. Louis
Master of Business Administration, Business Administration
Grade: Graduated with distinction
Earned a Master’s degree in Business Administration (MBA) from Washington University in St. Louis, graduating with distinction.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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