Open to opportunities

Harold James Ortiz

@haroldjamesortiz

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Seasoned Senior Application Engineer with expertise in software development.

Philippines

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and opportunities for professional growth.

As a Senior Application Engineer with over 9 years of experience, I have honed my skills in software development, application support, and system optimization within enterprise environments. My journey has been marked by a commitment to designing and implementing scalable solutions that meet business needs efficiently. I have a strong command of the Software Development Life Cycle (SDLC) and supply chain technologies, which has allowed me to deliver impactful results in my roles.

At Accenture, I led automation enhancements for the JDA Allocation system, achieving significant cost savings and improving operational efficiency. My collaborative efforts with cross-functional teams have streamlined deployments and improved system performance. I take pride in my ability to translate complex business requirements into maintainable systems, ensuring that both developers and business users can navigate changes effectively.

My technical expertise includes Oracle PL/SQL, Shell scripting, and various tools such as Git and Jenkins. I am passionate about continuous learning and knowledge transfer, which I believe are essential for fostering a productive team environment. I am eager to bring my skills and experience to a forward-thinking organization that values innovation and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Packaged App Development Senior Analyst

Current

Accenture

Jan 2021 - Present (4 years 6 months)

Led automation enhancements for the JDA Allocation system, eliminating manual tasks and reducing workload, resulting in annual savings of $300k. Delivered a full-scale tech refresh of the JDA Allocation system, including test automation, codebase enhancements, and performance optimization.

JDA Toad Bitbucket Git Jenkins Test Automation Performance Optimization

Application Development Analyst

Accenture

May 2016 - Jan 2021 (4 years 8 months)

Provided critical maintenance and technical support for the Warehouse Management System (WMS), reducing service disruptions and ensuring continuous operations. Resolved incidents within SLA timelines, minimizing impact on system performance and maintaining service reliability.

RedPrairie WMS ServiceNow Root Cause Analysis System Monitoring Technical Support SLA Management

Application Development Analyst

Accenture

Mar 2017 - Jan 2021 (3 years 10 months)

Deployed application enhancements and bug fixes, reducing incident ticket inflow by approximately 200 per month. Improved operational efficiency by implementing timely updates and optimizations to the Warehouse Management System (WMS).

RedPrairie WMS Technical Documentation

Remote Desktop Support

Apollo Technologies, Inc.

Mar 2016 - May 2016 (2 months)

Delivered responsive remote support for 7-Eleven stores nationwide, ensuring consistent system uptime and minimal disruption to store operations. Successfully performed remote software repairs and installations on POS terminals and staff computers, reducing on-site dispatch requirements.

Ubuntu TeamViewer POS Diagnostics Remote Support Installation Troubleshooting System Uptime

Support Engineer

Hewlett-Packard Philippines

Nov 2014 - Nov 2015 (1 year)

Managed and resolved daily client knowledge base inquiries, ensuring smooth and effective support delivery. Maintained quality standards within HP's Enterprise Knowledge Management System, supporting system reliability and user satisfaction.