HSharis murtaza satti
@harismurtazasatti
Dedicated eCommerce professional focused on enhancing customer satisfaction.
PakistanWhat I'm looking for
I am a dedicated and results-driven eCommerce professional with extensive experience in account management, dispute resolution, and customer service across multiple platforms such as Amazon, eBay, Walmart, and Shopify. My commitment to driving operational excellence has enabled me to maintain high account performance and foster positive customer relationships, contributing to organizational goals.
In my current role as an Account Manager at RDX Sports, I have successfully managed disputes and improved seller ratings while ensuring compliance with marketplace guidelines. My analytical skills have allowed me to identify trends and implement strategies that enhance customer satisfaction, leading to a 30% reduction in response times for inquiries. I am passionate about leveraging my expertise to contribute to a dynamic team in a challenging role.
Experience
Work history, roles, and key accomplishments
eBay Account Manager
RDX Sports
Jan 2021 - Present (4 years 7 months)
Managed disputes, negative feedback, late delivery defects, and order processing for eBay accounts in the USA, UK, and DE, ensuring compliance with marketplace guidelines. Monitored all orders to ensure timely shipping and delivery, consistently maintaining the Top-Rated Seller badge across all accounts throughout the year.
Walmart Account Management
RDX Sports
Jan 2021 - Present (4 years 7 months)
Maintained account health by ensuring key performance indicators such as On-Time Delivery Rate, Valid Tracking Rate, Refund Rate, Cancellation Rate, and Pro Seller Badge compliance. Ensured daily order dispatch and timely delivery to enhance customer satisfaction and prevent order defects.
Amazon Account Manager
RDX Sports
Jan 2021 - Present (4 years 7 months)
Facilitated the removal of Negative Reviews (NR), Negative Feedback (NFB), and A-Z claims, improving overall account health. Managed the Voice of Customer program and the Vine program to enhance customer engagement and feedback.
Customer Service Representative
RDX Sports
Jan 2021 - Present (4 years 7 months)
Delivered exceptional support across multiple channels, effectively addressing inquiries and resolving issues to enhance customer loyalty. Conducted detailed investigations of customer complaints, ensuring thorough understanding and resolution of each case.
Dispute Resolution Specialist
RDX Sports
Jan 2021 - Present (4 years 7 months)
Managed and resolved a high volume of customer disputes across PayPal, Visa, and MasterCard, achieving dispute resolution in our favor up to 70%. Oversaw dispute handling for marketplaces including Amazon, Walmart, eBay, Otto, and C-Discount, ensuring compliance with platform-specific policies and effective resolution strategies.
Education
Degrees, certifications, and relevant coursework
Comsats University, Islamabad
Master of Business Administration, Business Administration
2019 - 2020
Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business operations and leadership.
Quaid-e-Azam University, Islamabad
Bachelor of Business Studies, Business Studies
2017 - 2019
Undertook a Bachelor of Business Studies, acquiring foundational knowledge in business concepts and practices. Developed skills essential for a career in business and management.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
United StatesJob categories
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