Harisah Shahirah Ahmad Ariffin
@harisahshahirahahmad
Detail-oriented QA analyst focused on risk, compliance, and AI model quality for secure, user-first products.
MalaysiaWhat I'm looking for
I am a results-driven QA professional specializing in Risk & Compliance, Content Safety, and Large Language Models, with a track record of improving quality, onboarding, and model accuracy. I have led audits, coaching, and cross-functional alignment to ensure policy adherence and operational consistency across customer-facing products.
I contributed to foundational training data for an AI product and successfully onboarded multiple cohorts with 100% retention, while performing annotation, reward-modeling tasks, and stakeholder collaboration to enhance labeling quality and model performance.
Experience
Work history, roles, and key accomplishments
QA Analyst (Risk & Compliance)
TDCX
Oct 2024 - Present (1 year)
Ensure high quality and reliability of customer-facing fintech products by performing daily audits, driving compliance, and implementing process improvements; onboarded and coached new hires to meet quality standards.
BYValidated labeling quality and LLM response accuracy for Project SEED by conducting guideline compliance checks, annotating responses, and collaborating with engineers to improve reward models and annotation standards.
BYReviewed multimedia content to enforce community guidelines at scale, identified emerging trends and escalated complex edge cases to policy teams to improve safety and compliance.
Customer Service Representative
Brandt International
Jun 2021 - Jun 2021 (0 months)
Provided live-chat customer support for e-commerce users, handling inquiries, order tracking, returns, and backend escalations to ensure timely resolution and positive customer experience.
Education
Degrees, certifications, and relevant coursework
UMUniversiti Putra Malaysia
Bachelor of Arts, English Literature
2013 - 2018
Completed a Bachelor of Arts in English Literature focusing on literary analysis and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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