HARINI Balaji

I’m an Information Technology professional and Technical Lead focused on Group Information Security, Identity and Access Management, and service transition. I aim to excel innovative technology applications while driving continuous improvement through strong documentation, risk awareness, and knowledge sharing.

In my GIS experience, I performed complete analysis of applications and enabled smooth handover to operations. I supported cross-country operations through Access Administration, Communication Access Administration / User List maintenance, Security Matrix upkeep, version upgrade activities, new country rollouts, and decommissioning services when required.

Previously, I led security operations and access administration for large application footprints, including SC Bank users, user ID creation/amendment/deletion, and managing hundreds of applications and module instances (with team scale reaching 1200+ instances). I’ve owned service onboarding, maintained support matrix/catalogs, ensured service standards, conducted training, performed Root Cause Analysis on audit findings, resolved high-severity calls same-day, and assisted internal/external audits with clear, accountable explanations.

Since 2022, I’ve also served as an ATL Project Management & Mentor, implementing organizational vision through STEAM workshops and hands-on project-based learning. I coordinate stakeholders, create project plans, timelines, and budgets, and I monitor progress by identifying risks and mitigating issues while ensuring quality, safety, and compliance—always with a “zero error tolerance” mindset.