Lakshmi Neelima Nemana
@lakshmineelimanemana
IAM Service Manager and Identity Administrator driving secure access governance and reliable IT service delivery.
IndiaWhat I'm looking for
I’m a high-impact IAM leader with 15+ years of experience, including 10+ years as a Senior Identity and Access Administrator. I specialize in Identity & Access Management (IAM), service delivery excellence, ITIL operations, and compliance governance across global enterprise environments.
In my current role as Service Manager / Team Lead (IAM), I orchestrate high-scale IAM service request delivery while maintaining 100% SLA and KPI adherence. I lead operational excellence initiatives, resolve process bottlenecks to improve administrative efficiency, and drive Root Cause Analysis (RCA) for high-severity issues with long-term remediation strategies.
Earlier at IBM India Pvt Ltd, I directed end-to-end IAM lifecycle management—provisioning, modification, and de-provisioning—while governing change management and problem management workflows for enterprise security incidents. I also executed compliance reviews and internal audits, managed mass access requests and recertifications, and led onboarding, mentoring, and training to strengthen team performance.
Experience
Work history, roles, and key accomplishments
Orchestrated high-scale IAM service request delivery across global environments while maintaining 100% SLA and KPI adherence. Led operational excellence, incident resolution, and Root Cause Analysis (RCA) to implement long-term remediation strategies.
Directed end-to-end IAM lifecycle management, including provisioning, modification, and de-provisioning activities. Governed change and problem management workflows, executed compliance reviews and internal audits, and led onboarding and training for team members.
Provided technical support for VPN connectivity and RSA SecurID access, including Microsoft Outlook configuration. Resolved SAP workflow errors and network/connectivity issues, managed enterprise account provisioning/termination processes, and performed software deployments and workstation updates using Altiris.
Education
Degrees, certifications, and relevant coursework
Gayatri Degree College
Bachelor of Science, Computer Science
2004 - 2007
Earned a Bachelor of Science in Computer Science from Gayatri Degree College, Andhra University, from 2004 to 2007.
Sarada Junior College
Intermediate, Intermediate education
2002 - 2004
Completed Intermediate education at Sarada Junior College from 2002 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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