Harikrishna Pendli
@harikrishnapendli
IT Help Desk Specialist at Tata Consultancy Services (TCS) who supported users remotely and tracked incidents in ServiceNow and Jira.
United StatesWhat I'm looking for
At Tata Consultancy Services (TCS), I provided remote IT help desk support to users with technical issues and service requests.
I used ServiceNow and Jira to track incidents, document issues, and support service request management. I also maintained incident records and updated service requests.
I assisted users with troubleshooting and resolving reported technical problems, providing guidance through remote support channels. When issues required additional help, I escalated them to the appropriate support teams.
I hold a Master of Science in Computer Science from Campbellsville University. I’m seeking a Software Licensing Help Desk Specialist role supporting software access, license administration, activation, and compliance processes.
Experience
Work history, roles, and key accomplishments
Provided remote IT help desk support, using ServiceNow and Jira for incident tracking and service request management. Assisted users with troubleshooting, maintained incident records, and escalated complex issues as needed.
Education
Degrees, certifications, and relevant coursework
Campbellsville University
Master of Science, Computer Science
Master of Science in Computer Science from Campbellsville University, completed in May 2024.
CMR Technical Campus
Bachelor of Engineering, Mechanical Engineering
Bachelor of Mechanical Engineering from CMR Technical Campus, completed in April 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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