TD

Looking for a job

Tavia Dukes

@taviadukes

Help Desk Technician at NATIONAL CENTER FOR URBAN SOLUTIONS supporting Microsoft 365, Entra ID, and Intune users.

At NATIONAL CENTER FOR URBAN SOLUTIONS, I provide remote Tier 1 and Tier 2 support, investigating software, connectivity, and access issues. I document troubleshooting steps and escalate requests when needed using Jira and Quickbase.

I also administer Microsoft 365, Microsoft Entra ID, and Intune, and help employees navigate system functions through onboarding and refresher training. At RBG EATERY, I managed daily operations and coordinated employee onboarding and training.

Experience

Work history, roles, and key accomplishments

NS

Current

Help Desk Technician

Current

National Center for Urban Solutions

Feb 2022 - Present (4 years 8 months)

Provided Tier 1 and Tier 2 remote technical support, resolving software, connectivity, and access issues. Administered Microsoft 365, Entra ID, and Intune, and created technical documentation.

Microsoft 365 Microsoft Entra ID Microsoft Intune Jira QuickBase Technical Troubleshooting Ticket Management User Training Technical Documentation Employee Onboarding

RE

Human Resources Specialist

RBG Eatery

Jan 2016 - Feb 2022 (6 years 1 month)

Managed daily business operations, employee scheduling, and administrative responsibilities. Coordinated onboarding, training, and staff development while maintaining confidential records.

Employee Onboarding Training Staff Development Scheduling Administrative Support Confidential Records Management Process Improvement Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

CO

Coursera

Google Data Analytics Coursework, Data Analytics

Completed Google Data Analytics Coursework covering data preparation, cleaning, analysis, and visualization.

WT

West Virginia University Institute of Technology

2011 - 2014

Attended West Virginia University Institute of Technology from 2011 to 2014.

CO

Coursera

Google Prompting Essentials Certificate, AI Prompting

Completed Google Prompting Essentials Certificate.

CC

Columbus State Community College

Business Administration

2013 - 2015

Studied Business Administration at Columbus State Community College from 2013 to 2015.

PG

Purdue University Global

Cybersecurity

Pursuing studies in Cybersecurity at Purdue University Global.

CO

Coursera

Google Project Management Coursework, Project Management

Completed Google Project Management Coursework covering project foundations, initiation, and planning.

Tech stack

Software and tools used professionally

Jira

Windows

Microsoft Excel

Microsoft Intune

Quickbase

Microsoft Word

Microsoft PowerPoint

Microsoft Entra ID

Microsoft 365

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

60k+ USD

Job categories

Help Desk Technician IT Support Specialist Customer Experience Specialist Software Support Specialist

Skills

Help Desk Support Technical Troubleshooting Issue Resolution Ticket Management Issue escalation Microsoft 365 Microsoft Entra ID Microsoft Intune User Training Employee Onboarding Software support System Administration Technical Documentation Standard Operating Procedures Process Improvement

Interested in hiring Tavia?

You can contact Tavia and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!