Happiness Sumdins

• Manage a portfolio of enterprise client accounts within the education sector, driving retention, adoption, and long-term account health.

• Manage a portfolio of enterprise client accounts, achieving a 20% improvement in customer retention over 18 months.
• Build and grow strategic client relationships that increased product adoption by 15% and enhanced user experience.

• Lead cross-functional

• Contributed to a knowledge base project that enhanced team resource accessibility and reduced onboarding time by 25%.

• Analyzed customer feedback to identify service improvement opportunities, driving an 18% increase in NPS scores.

• Implemented structured customer onboarding processes, enabling smoother transitions and faster product adoption.

• Strengthened customer communication channels

• Partnered with the product team to streamline communication and strengthen stakeholder engagement through collaborative problem-solving.

• Delivered first-line customer support and resolved queries using CRM tools, reducing response times across a high volume of requests.

• Managed post-service follow-ups that improved customer satisfaction and retention rates by 20%.

• Delivered tailored, client-focused communication and training programs, adapting content to individual proficiency levels and goals.
• Applied strong time management, client communication, and stakeholder engagement skills to improve engagement by 15%.
• Organized technical webinars and client forums that enhanced knowledge sharing and customer satisfaction.

• Planned and coordinated community projects and events from initiation through completion.
• Monitored project timelines and activities to ensure milestones were met on schedule.
• Prepared progress reports and maintained clear communication with stakeholders.
• Engaged with community members and beneficiaries to understand needs and gather feedback.
• Organized awareness campaigns and outreach p