Happiness Fabian
@happinessfabian
Customer Service & Sales Representative at TRÉSSA-Chemicotex Industries, supporting customer inquiries and sales follow-up.
TanzaniaWhat I'm looking for
At TRÉSSA-Chemicotex Industries, I provide customer service in a sales environment, share product and service information, and follow up on customer needs.
Previously, as a Customer Service Agent at ERAD X Company, I handled inbound and outbound calls, processed customer requests, and resolved complaints. I also verified customer documentation and maintained interaction records in CRM systems.
At GWIJI Fashion Store, I assisted customers with product selection and upselling. During my internship at NMB Bank, I assisted with account reconciliation, account opening procedures, and financial reports.
Experience
Work history, roles, and key accomplishments
Customer Service & Sales Representative
TRÉSSA-Chemicotex Industries
Jun 2026 - Present (4 months)
Provide professional customer service and support in a sales environment, handling inquiries and communicating product information clearly.
Customer Service Agent
ERAD X Company
May 2024 - May 2026 (2 years)
Handled high-volume inbound and outbound customer calls, resolved complaints, and maintained accurate records using CRM systems.
Sales Representative
GWIJI Fashion Store
Nov 2023 - May 2024 (6 months)
Assisted customers with product selection and inquiries, provided detailed product information, and managed customer interactions.
Accounting & Finance Intern
NMB Bank
Jul 2022 - Oct 2022 (3 months)
Assisted in account reconciliation, bookkeeping, and financial reporting. Supported account opening procedures and cross-sold financial products.
Education
Degrees, certifications, and relevant coursework
Tanzania Institute of Accountancy
Bachelor of Business Administration, Business Administration
2020 - 2023
Pursued a Bachelor of Business Administration from 2020 to 2023.
Mringa Secondary School
Advanced Certificate of Secondary Education, General Studies
2018 - 2020
Completed the Advanced Certificate of Secondary Education from 2018 to 2020.
Queen of Peace Secondary School
Certificate of Secondary Education, General Studies
2014 - 2017
Completed the Certificate of Secondary Education from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
TanzaniaAuthorized to work in
Salary expectations
Job categories
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