NEEMA MAKYELA

Responded to customer queries and provided solutions. Promoted products and prepared sales reports for cash and credit sales.

Welcomed patients, answered questions, and directed them to appropriate areas. Prepared patient files and receipts, managed appointment and emergency calls, and maintained reception area order.

Handled customer calls regarding Vodacom network issues, resolved problems, and provided guidance. Performed additional duties as assigned by supervisor.

Received supplier invoices, prepared bank reconciliation statements, processed invoices using accounting system, and recorded receipts in tally system. Developed and revised record-keeping and account systems.

Prepared annual leave records, performance appraisal reports, retirement benefit reports, and life claims. Also prepared non-life insurance cover notes for customers.

Bachelor in Marketing from the College of Business Education, Dar es Salaam, from 2014 to 2017.

Diploma of Cooperative Management and Accounting from Moshi University of Cooperative and Business Studies, from 2008 to 2010.

Certificate of Human Resources Management from the Institute of Social Work, Dar es Salaam, from 2007 to 2008.

Advanced Certificate of Secondary Education from Jangwani Secondary School, Dar es Salaam, from 2005 to 2007.

Certificate of Secondary Education from St. Joseph Secondary School, Arusha, from 2001 to 2004.

Certificate in Introduction to International Computer Driving License, covering MS Word, MS Excel, MS Access, MS PowerPoint, Information Technology, internet applications, and email.