Hans David Salazar Delgado
@hansdavidsalazardelg
IT Tech and Web Developer with a passion for user support.
MexicoWhat I'm looking for
I'm Hans David Salazar Delgado, an IT Tech and Web Developer dedicated to providing exceptional user support. With a strong background in customer service since 2015, I transitioned into IT in 2021, where I have excelled in resolving user cases through a ticket-based system. My commitment to high performance and quality service drives my work ethic.
Currently, I serve as a Level 2 Help Desk Support at Atos Company, where I manage ticket flow and lead a night shift team. My experience includes promoting efficiency and leadership within my team, ensuring that user issues are resolved promptly. I also have a background in management and fraud prevention from my time at Adriana's Insurance, which has equipped me with valuable skills in analysis and decision-making.
Experience
Work history, roles, and key accomplishments
Level 2 Help Desk Support
Atos Company
Jan 2023 - Jan 2025 (2 years)
As a Level 2 Help Desk Support, I resolved user cases using Service Now and provided remote assistance for software issues in a Windows environment. I was promoted to Queue Monitor, managing ticket flow and leading a night shift team, ensuring effective communication with the Asia continent.
Level 1 Help Desk Support
Atos Company
Jan 2021 - Jan 2022 (1 year)
In my role as Level 1 Help Desk Support, I addressed user cases through the Service Now ticket system and provided remote support for software issues. I was later promoted to Backlog Agent, where I utilized Service Now to create presentations for management.
Management Area - Underwriting & Fraud Prevention
Adriana's Insurance
Jan 2016 - Feb 2021 (5 years 1 month)
Promoted to the management area, I focused on underwriting tasks and fraud prevention, contributing to the overall efficiency and security of the insurance processes.
Education
Degrees, certifications, and relevant coursework
UTEL Universidad Tecnológica Latinoamericana
Bachelor's Degree, Software Development
2016 - 2020
Completed a bachelor's degree in Software Development, gaining foundational knowledge in programming and software engineering principles.
Universidad Autónoma de Nuevo León
Technician, Software Development
Pursued a degree in Software Developer Technician, focusing on practical skills in software development.
Universidad del Valle de México
Bachelor's Degree, Psychology
Studied Psychology, gaining insights into human behavior and mental processes.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
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