Hannie Essien

I am Anieti Sunday Essien, a TEFL-certified ESL teacher, experienced customer service professional, and highly organised virtual assistant based in Nigeria. I write to express my strong interest in joining your team in a remote capacity—whether in a virtual assistant, customer support, ESL instruction, or chat and email management role. I am confident that my blend of communication expertise, cultural adaptability, and hands-on service experience makes me an excellent fit.

Over the past three years, I have taught English as a Second Language to Japanese students—both children and adults—in online and offline settings. I communicate with patience, clarity, and cultural sensitivity, while also writing structured student feedback reports, managing lesson schedules, and maintaining ongoing communication with learners and their families. These skills translate into delivering outstanding written and verbal support to customers and clients.

I also bring one year of hands-on customer service experience in the hospitality industry, handling guest inquiries, resolving complaints, and managing email correspondence on behalf of management. I understand the importance of tone, professionalism, and timely responses—especially in written communication—and I have supported a business owner with day-to-day email management to demonstrate reliability as a virtual support professional.