Hannah Woloschuk
@hannahwoloschuk
I lead billing support teams and improve healthcare client operations through data-driven workflows.
United StatesWhat I'm looking for
At Grow Therapy, I lead client billing support operations, coaching specialists and using Looker, QA results, and client feedback to improve workflows, service levels, and client experience.
I've grown from resolving 250+ weekly billing cases to leading a 21-person team, supporting hiring, training, compliance, escalations, and cross-functional work with Product, Revenue Cycle Management, QA, and Contracting. My background also includes healthcare insurance eligibility, prior authorizations, medical documentation, and HIPAA-compliant customer service at Charm Medical Supply.
Experience
Work history, roles, and key accomplishments
Lead billing support operations and a team of specialists through coaching, performance management, QA, and KPI accountability. Analyze data to implement process improvements and manage queue health, scheduling, and escalations.
Education
Degrees, certifications, and relevant coursework
Wheaton College
Bachelor of Science, Neuroscience
Bachelor of Science in Neuroscience from Wheaton College in Norton, MA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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