Open to opportunities

Hannah Watford

@hannahwatford

Highly organized administrative professional who streamlines office workflows and delivers executive-level client support.

United States

Message

What I'm looking for

I’m looking to continue providing executive-level administrative and client support—streamlining office workflows, strengthening CRM and record systems, and owning scheduling, compliance, and billing with a detail-first, improvement-driven team.

I’m a highly organized Administrative Professional with expertise in front-office operations, client relations, and logistical coordination. At The Cat Clinic of Greenville, I lead operations management for the front desk and clinical setting, managing high-volume client check-ins and complex medical scheduling.

I streamline workflows through process improvement, including standardizing intake procedures and optimizing digital filing systems, as well as overseeing a complete overhaul of practice CRM software. I maintain precise digital records for 100% compliance with privacy and documentation standards, handle daily billing reconciliations and vendor negotiations, and manage the office budget to identify cost-saving opportunities—while staying self-directed and detail-focused.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator & Vet Assistant

Current

The Cat Clinic of Greenville

Jun 2015 - Present (11 years 1 month)

Led front-desk and clinical operations for a specialized veterinary practice, including high-volume client check-ins and complex medical scheduling. Managed inventory, digital records with privacy compliance, payments and daily billing reconciliations, and vendor contracts/budgeting to support cost-effective office supplies and services.

Office Management Records Management Client Relations Conflict Resolution High Volume Management Scheduling Inventory Management Digital Filing Systems Payment Processing Vendor Management Contract Negotiation Budget Management Cost Optimization Privacy Compliance Microsoft Word Google Workspace Database Management Process Improvement Attention To Detail

Porter

Community Concierge Service

Jan 2025 - Jan 2026 (1 year)

Worked as a Porter for Community Concierge Service in Greenville, SC from 2025 to 2026.

Instacart Shopper

Instacart

Jan 2024 - Jan 2026 (2 years)

Worked as an Instacart Shopper from 2024 to 2026.

Public Notary

South Carolina

Jan 2016 - Jan 2026 (10 years)

Served as a Public Notary in South Carolina from 2016 to 2026.

Front Desk Staff

The Cat Clinic of Greenville

Jul 2011 - Jan 2015 (3 years 6 months)

Served as a primary point of contact for clients and prospective clients, handling multi-channel communications, transactions, order confirmations, and scheduling. Audited client and patient files to ensure accuracy and reduce retrieval time by 99%.

Client Relations Scheduling Client Transactions Order Confirmation