Hannah Olsen

At Red Rock Vacation Rentals, I supported weekend and high-volume arrival operations, reviewed reservations, confirmed guest details, and coordinated check-ins.

I'm a primary point of contact for vacation rental guests throughout the reservation lifecycle, from pre-arrival questions to in-stay support, issue resolution, and post-departure follow-up.

I handle access problems, maintenance concerns, cleanliness complaints, missing items, amenity questions, and reservation discrepancies calmly and professionally. I coordinate with housekeeping, maintenance, property managers, and operational teams to facilitate timely resolution.

Previously, I processed transactions and returns at Sweet Salt Clothing and created enjoyable customer experiences at Guzzle Soda Shack through friendly service, POS accuracy, and professional complaint handling.