Open to opportunities

Hannah MacKaracher

@hannahmackaracher

Trauma-informed administrative coordinator with intake, scheduling, and confidential records experience in healthcare settings.

Canada

Message

What I'm looking for

I’m looking for a healthcare-focused administrative or intake role where I can use trauma-informed communication, confidential records management, scheduling, referrals, and billing support to help clients and teams operate safely and efficiently.

I’m an Administrative / Intake Coordinator at Spirit Psychological, where I’m the first point of contact for client inquiries and deliver trauma-informed, professional communication. I manage confidential records, support billing and payment processing, and coordinate waitlist management to keep clinic operations smooth and policy-compliant.

Earlier, I built strong healthcare administration experience as a Medical Receptionist at Scotiamed Family Practice and Walk-in Clinic, supporting physicians with referrals, insurance claims, and patient follow-ups. I also bring leadership and fast-paced customer service strengths as a Supervisor and as a Server, plus a Graduate Certificate focused on counselling women—so I’m committed to supporting people with care, clarity, and confidentiality.

Experience

Work history, roles, and key accomplishments

Current

Administrative / Intake Coordinator

Current

Spirit Psychological

Apr 2025 - Present (1 year 2 months)

Served as the first point of contact for client inquiries, delivering trauma-informed, confidential communication. Managed new client intake, scheduling, payment confirmation, billing/payment support, waitlist management, and the biweekly payroll cycle for clinic staff and contractors.

Client intake Scheduling coordination Billing Support Waitlisted Payroll Processing Administrative Documentation

Medical Receptionist

Scotiamed Family Practice And Walk-in Clinic

Dec 2024 - Apr 2025 (4 months)

Handled walk-in clinic administrative operations including patient registration, invoicing, and referral processing. Coordinated with external healthcare providers to facilitate patient referrals and document transfers for continuity of care.

Medical Reception Patient Registration Invoicing Insurance Claims Processing

Server

Amadeus Café And Restaurant

Sep 2023 - Aug 2024 (11 months)

Greeted guests, took orders, and delivered food and beverage service efficiently in a high-volume environment. Worked as a bartender, memorizing recipes and mixing drinks to meet patron needs.

Guest Service Order Taking Food And Beverage Service Bartending Mixing Recipe Memorization

Supervisor

Score Pizza

Jun 2022 - Aug 2023 (1 year 2 months)

Oversaw daily operations in a busy pizza store while maintaining a healthy, positive work environment. Managed staff training and support, monitored inventory levels, handled till activities, and implemented health and safety protocols.

Team Leadership Staff Training Health and Safety Customer Service

Medical Receptionist

Scotiamed Family Practice And Walk-in Clinic

Sep 2017 - Aug 2021 (3 years 11 months)

Managed walk-in clinic administrative duties including filing, faxing referrals, patient registration, and invoicing. Supported physicians by coordinating referrals, processing insurance claims, and managing patient follow-ups.

Medical Reception Patient Registration Referral Coordination Insurance Claims Processing Invoicing Records Management