Hannah Lucas
@hannahlucas
Customer-focused professional with 8+ years in operations and guest service. Esthetician graduating September 2026, open to remote opportunities.
What I'm looking for
I bring 8+ years of experience across customer service, operations, hospitality, and administrative support, with a strong focus on organization, communication, and creating positive client and member experiences.
At EōS Fitness, I oversee daily front desk and membership operations in a high-volume environment, coordinating scheduling, staff support, task delegation, billing support, and member escalations. I’m comfortable with balancing competing priorities while maintaining a welcoming and professional experience.
Previously at Dave & Buster’s, I delivered elevated guest service across dining, bar, corporate, and private events while managing high-volume service and collaborating across teams. At Synopsys, I supported employee onboarding and training while coordinating event calendars, meetings, events, documents, and internal communication.
I am currently completing my esthetics education and expect to finish in early September of 2026. I’m especially interested in opportunities that combine my operations and customer experience background with my growing expertise in beauty, wellness, fitness, and client-focused services.
I’m detail-oriented, adaptable, dependable, and comfortable working independently or as part of a team. I’m open to remote opportunities where I can contribute strong communication, organization, customer service, and administrative skills.
Experience
Work history, roles, and key accomplishments
Lead Operations Associate
EōS Fitness
Nov 2025 - Present (9 months)
Oversaw daily front desk and membership operations in a high-volume environment, ensuring efficient workflows and an exceptional member experience. Coordinated scheduling, staff support, and task delegation while resolving member inquiries and managing accounts.
Customer Experience Associate
Dave & Busters
Feb 2022 - Nov 2025 (3 years 9 months)
Delivered exceptional service across the dining room, bar, and large-scale corporate and private events while maintaining a consistently elevated guest experience. Managed high-volume sections with efficiency and accuracy, collaborating with cross-functional teams and training new members.
Streamlined employee onboarding and training processes, improving overall HR efficiency. Managed scheduling, calendars, meetings, and internal events while providing administrative support including document management and professional communication.
Education
Degrees, certifications, and relevant coursework
Bellus Academy
Esthetics License, Esthetics
Currently enrolled in an esthetics program to obtain a license.
Washington High School
High School Diploma, General Studies
2013 - 2017
Completed high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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