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Open to opportunities

Hannah Lucas

@hannahlucas

Customer-focused professional with 8+ years in operations and guest service. Esthetician graduating September 2026, open to remote opportunities.

United States
Message

What I'm looking for

I'm looking for a customer experience or operations role where I can support smooth daily workflows, build positive client relationships, collaborate with a team, and apply my scheduling and administrative strengths.

I bring 8+ years of experience across customer service, operations, hospitality, and administrative support, with a strong focus on organization, communication, and creating positive client and member experiences.

At EōS Fitness, I oversee daily front desk and membership operations in a high-volume environment, coordinating scheduling, staff support, task delegation, billing support, and member escalations. I’m comfortable with balancing competing priorities while maintaining a welcoming and professional experience.

Previously at Dave & Buster’s, I delivered elevated guest service across dining, bar, corporate, and private events while managing high-volume service and collaborating across teams. At Synopsys, I supported employee onboarding and training while coordinating event calendars, meetings, events, documents, and internal communication.

I am currently completing my esthetics education and expect to finish in early September of 2026. I’m especially interested in opportunities that combine my operations and customer experience background with my growing expertise in beauty, wellness, fitness, and client-focused services.

I’m detail-oriented, adaptable, dependable, and comfortable working independently or as part of a team. I’m open to remote opportunities where I can contribute strong communication, organization, customer service, and administrative skills.

Experience

Work history, roles, and key accomplishments

DB

Customer Experience Associate

Dave & Busters

Feb 2022 - Nov 2025 (3 years 9 months)

Delivered exceptional service across the dining room, bar, and large-scale corporate and private events while maintaining a consistently elevated guest experience. Managed high-volume sections with efficiency and accuracy, collaborating with cross-functional teams and training new members.

Education

Degrees, certifications, and relevant coursework

BA

Bellus Academy

Esthetics License, Esthetics

Currently enrolled in an esthetics program to obtain a license.

WS

Washington High School

High School Diploma, General Studies

2013 - 2017

Completed high school education with a focus on general studies.

Tech stack

Software and tools used professionally

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