Derek Williams

I am a detail-oriented operations and client services professional with 12 years of experience supporting clients, coordinating events, and delivering remote customer support. I consistently meet quality and productivity metrics while maintaining compliance standards.

In remote customer support roles, I processed healthcare coverage applications, assisted applicants and agents with eligibility and plan enrollment, and managed sensitive updates while upholding HIPAA compliance. I document case interactions in CRM systems and regularly meet Quality Assurance targets.

As a client services associate and events captain, I coordinate logistics for dozens of corporate and private events annually, serve as a primary client contact, and supervise event teams. I implemented workflow improvements that reduced event setup time by 25% and work closely with culinary and service teams to ensure strong guest experiences.

I hold a B.S. in Business Administration and Management and a Zendesk Customer Service Professional Certificate. I bring strong multitasking, problem-solving, and communication skills, and I thrive in roles that combine client relationship management, compliance-focused processes, and operational execution.