
Hannah Kelly
@hannahkelly
Treatment Coordinator at Westrock Orthodontics who earned company-wide conversion honors and guides patients through treatment decisions.
What I'm looking for
At Westrock Orthodontics / Rock Dental Brands, I coordinate consultations, scheduling, treatment workflows, insurance eligibility, financial discussions, records, and follow-up for 30+ patients weekly. I help patients and families understand treatment options, address concerns, and decide on next steps.
My conversion performance earned company-wide Top Treatment Coordinator recognition in August 2026 and December 2025. In August 2026, I had the highest Medicaid-to-private-pay conversion rate company-wide; in November 2025, I earned the #1 start-to-consult conversion rate across 50+ clinics in five states.
Earlier, I supported orthodontic and dental care as a Registered Dental Assistant and worked in residential behavioral health at Canyon Lakes Residential Treatment Center for Children & Adolescents, monitoring patients overnight, documenting care, and assisting with morning routines. I'm seeking to bring my patient engagement and healthcare operations experience to Seven Starling's Part-Time Intake Coordinator role.
Experience
Work history, roles, and key accomplishments
Treatment Coordinator
Westrock Orthodontics / Rock Dental Brands
Feb 2024 - Present (2 years 7 months)
Coordinate consultations, scheduling, treatment workflows, insurance eligibility, financial discussions, records, and follow-up for 30+ patients weekly. Educate patients and families on treatment options and guide next steps using a patient-centered, consultative approach.
Registered Dental Assistant
Williams Orthodontics
Apr 2022 - Feb 2024 (1 year 10 months)
Supported orthodontic patient care, clinical documentation, treatment preparation, infection-control procedures, patient education, and efficient daily clinical flow.
Registered Dental Assistant
Westrock Orthodontics / Rock Dental Brands
Feb 2020 - Apr 2022 (2 years 2 months)
Assisted providers with orthodontic procedures, maintained accurate patient records, prepared treatment areas, reinforced care instructions, and supported patient comfort.
Registered Expanded Duties Dental Assistant
Caples & Robinson Orthodontics
Jan 2019 - Feb 2020 (1 year 1 month)
Provided chairside orthodontic support, patient education, clinical documentation, infection control, treatment-room preparation, and workflow coordination.
Registered Dental Assistant
Peachtree Dental
Jun 2012 - Aug 2014 (2 years 2 months)
Assisted with dental procedures, patient care, clinical documentation, room and instrument preparation, infection control, and patient education. Managed ordering and inventory for implant supplies.
Office Manager
South West Marketing
Dec 2009 - May 2012 (2 years 5 months)
Managed day-to-day office operations, records, filing, correspondence, scheduling, and administrative workflows. Prepared auto-sales contracts, temporary vehicle tags, tax and licensing documentation, and bills of sale.
Receptionist / SAMA-Certified Behavioral Health Technician
Canyon Lakes Residential Treatment Center for Children & Ado
Jan 2009 - Dec 2009 (11 months)
Performed daytime receptionist duties including telephone coverage, visitor reception, scheduling, filing, records support, and general administrative coordination. Worked weekend nights as a behavioral health technician, monitoring residential patients overnight and maintaining required patient charting/documentation.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, Anthropology
Grade: Magna Cum Laude
Earned a Bachelor of Arts in Anthropology with Magna Cum Laude honors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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