Callie Cain
@calliecain
I support orthodontic teams with patient scheduling, front-office operations, and in-house aligner production.
United StatesWhat I'm looking for
I've supported patients and clinical teams at Westrock Orthodontics since 2016, managing scheduling, high call volumes, check-in support, records, follow-ups, and reminders. I also manage 3D printing and in-house aligner production to help ensure accurate, timely delivery.
Previously, I worked as a lab technician for Dr. Kevin Finley, preparing dental trays, sterilizing instruments, maintaining lab equipment, managing inventory, and assisting with dental appliance preparation. I'm a Registered Dental Assistant with CPR and radiology certification, focused on creating a welcoming and organized patient experience.
Experience
Work history, roles, and key accomplishments
Orthodontic Assistant / Front Office Support
Westrock Orthodontics
May 2016 - Present (10 years 3 months)
Scheduled and confirmed patient appointments while managing high daily call volumes. Provided friendly, knowledgeable customer service to patients and families in person and by phone. Maintained accurate patient records and assisted with front desk administrative tasks. Managed 3D printing and in-house aligner production, ensuring accuracy and timely delivery. Coordinated follow-up appointments an
Education
Degrees, certifications, and relevant coursework
Peach Tree Dental Assisting
Certificate, Dental Assisting
Completed the Certified Dental Assistant program in December 2013.
Strong High School
High School Diploma, General Studies
Earned a High School Diploma in May 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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