Hannah Jane Granada

I’m a highly adaptable, results-oriented professional with over 6 years of experience in customer service, marketing support, hospitality, and financial operations. I focus on accuracy, confidentiality, and proactive problem-solving to improve customer satisfaction and operational efficiency.

In travel and tours work, I manage customer inquiries and increase social media engagement across Facebook, Instagram, and TikTok. I convert leads into confirmed bookings and support revenue generation by delivering service that includes ticketing, visa processing, and customized packages. I also contribute to marketing initiatives through market research, content ideas, and promotional material design using Canva.

As a front office associate, I handle guest check-ins and check-outs, manage phone inquiries, and maintain smooth front desk operations. I support administrative tasks, schedule appointments, and help ensure effective inter-departmental communication, while addressing guest concerns promptly for a seamless experience.

Earlier roles strengthened my financial and service fundamentals: I managed daily payment collections for non-life insurance, maintained balanced records, and supported monthly reconciliation with strict confidentiality. I also processed high-volume bank teller transactions, balancing cash and promoting bank products while ensuring full compliance with procedures. I bring this same meticulous attention to detail to reception and appointment coordination, supported by a B.S. in Tourism Management and NC II certifications in Travel Services, Tourism Promotion, and Front Office Services, plus Front Office and SABRE training.