Hannah Gavagan
@hannahgavagan
Operations Manager dedicated to enhancing guest experiences in service industry.
What I'm looking for
With a robust background in operations management within the service industry, I am dedicated to creating a culture that elevates guest experiences. Currently, I serve as the Restaurant and Theater Manager at Alamo Drafthouse in Austin, TX, where I collaborate closely with the General Manager to analyze P&L statements and identify opportunities for efficiency improvements. My leadership style fosters a fun atmosphere, leveraging individual strengths to optimize productivity and drive guest satisfaction.
Previously, I held the position of Taproom Manager at Crooked Run Fermentation, where I was instrumental in recruiting, training, and integrating new staff into the company culture. I designed and implemented monthly staff training sessions and developed learning pathways for leadership rooted in diversity, equity, and inclusion principles. My experience also includes a role as a General Manager at Social Eatz, where I successfully built a strong culture of hard work and fun while exceeding sales goals through strategic event planning and staff training.
Experience
Work history, roles, and key accomplishments
English Teacher
Self-Employed
Jan 2022 - Present (3 years 5 months)
Provided English lessons to Afghan refugees, focusing on clear communication and cultural adaptation. Coached students in vocabulary and pronunciation.
Restaurant and Theater Manager
Alamo Drafthouse
May 2024 - Present (1 year 1 month)
Collaborates with the General Manager to analyze P&L, ensuring cash handling procedures are followed. Guides staff to foster a fun atmosphere, driving guest satisfaction and optimizing productivity.
Taproom Manager
Crooked Run Fermentation
Apr 2023 - Apr 2024 (11 months)
Recruited and trained staff, designed monthly training sessions, and led DEI meetings to enhance company culture. Created SOPs and learning pathways for leadership development.
Lead Bartender
Aslin Beer Company
May 2022 - Apr 2023 (11 months)
Collaborated with GM to ensure excellent service, took on GM responsibilities during turnover, and created SOPs to maintain service standards.
Communications & Content Director
Equiculture
Jul 2021 - Feb 2022 (7 months)
Led the revision of online presence to align with Equiculture's mission, creating engaging social media and Patreon content that doubled Instagram followers. Managed sales growth, product packaging, and timely shipping.
Site Director and Lead Teaching Artist
Spotlight: Girls
May 2014 - Aug 2020 (6 years 3 months)
Created and led programming for girl-identifying and non-binary youth grades 1-5 to build social and emotional skills through creativity. Developed and organized staff training and directed original stage plays.
Leadership Coach and Anti-Oppression Facilitator
Spotlight: Girls
May 2017 - Aug 2020 (3 years 3 months)
Developed and implemented experiential curriculum for the Leadership Team, addressing issues of racism and sexism. Facilitated retreats to build collaboration and self-confidence among participants.
Associate Teacher
Head Royce School
Aug 2020 - Aug 2021 (1 year)
Taught first graders both online and in person in core subjects as well as social/emotional and communication skills. Provided drama classes to fifth grade students focusing on communication and teamwork.
Mentor
Hannah Gavagan Mentoring
Jan 2016 - Feb 2020 (4 years 1 month)
Worked with teens and young adults across the Bay Area to support them through positive and transformative relationships. Guided young people to find meaningful and productive ways to spend their time, helping them embrace community and build the life they want to live.
Workshop Facilitator
Soul Shoppe
Feb 2018 - Feb 2020 (1 year 11 months)
Led workshops on social emotional skills for K-8 students, creating content for smaller groups to address specific issues. Built relationships with educators to strengthen community awareness.
YIA Mentor Artist
Youth in Arts
Nov 2016 - Mar 2020 (3 years 4 months)
Collaborated with classroom teachers to provide experiential learning through theater classes. Developed issue-based theater programming to enhance students' personal awareness and social impact. Delivered skills-based drama classes to empower students and foster social-emotional skills.
General Manager
Social Eatz
May 2011 - Aug 2013 (2 years 3 months)
Built a strong culture and provided ongoing training. Planned and coordinated special events to enhance customer engagement and exceed sales goals.
Education
Degrees, certifications, and relevant coursework
University of the Arts
Bachelor of Fine Arts, Performing Arts
2006 - 2010
Earned a Bachelor of Fine Arts in Performing Arts, focusing on the development of skills necessary for a successful career in the arts. Engaged in various performances and projects that enhanced creativity and collaboration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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