Open to opportunities

Hannah Cherry

@hannahcherry

Message

Customer-focused retail and product support manager with strong problem-solving and communication skills.

United States

Message

What I'm looking for

I’m seeking a full-time role where I can use customer-facing, operational, and technical support skills to improve processes, train teams, and deliver excellent service.

I am a customer-focused professional with 7+ years of experience across retail management, B2B product support, and fast-paced customer service roles. I’ve been promoted into management, exceeded performance expectations, and consistently put the customer first.

At Michael’s I manage closing operations, oversee cashiering and BOPIS/SFS workflows, and lead projects like OS realignment and loss-prevention stock securing. In product support I resolved technical issues for recruiting customers, met team metrics, and supported training while using tools such as Salesforce, Jira, API, and Postman.

I combine creative skills in fine arts and design with strong organizational abilities, fast learning, and patience to deliver solutions and improve processes. I enjoy helping people and take pride in measurable improvements to customer satisfaction and operational standards.

Experience

Work history, roles, and key accomplishments

Current

Closing Manager

Current

Michael's

Jun 2024 - Present (1 year 8 months)

Promoted to Closing Manager overseeing end-of-day operations, BOPIS/SFS order monitoring, cashier support, deposits, and project ownership for inventory realignment and loss prevention; consistently met or exceeded performance expectations.

Store Operations Cash Handling Inventory Management Loss Prevention Customer Service Team Leadership Project Coordination

Product Support Agent

SmartRecruiters

Feb 2021 - Jun 2023 (2 years 4 months)

Supported B2B customers with product issues and account configuration, maintained sub-5 minute average first response time for the Australian market, and contributed to training materials and team metric improvements.

Customer Support Salesforce Jira Postman Technical Troubleshooting

Customer Service Associate

Amazon

Jan 2017 - Dec 2020 (3 years 11 months)

Delivered customer support across Amazon Fresh and Treasure Truck teams, developed support standards, used reporting tools to identify improvements, and consistently met team metrics including survey response and satisfaction goals.

Customer Service Data Analysis Reporting Quality Assurance Metrics Call Resolution Case Management Cross Functional Collaboration

Delivery Driver

Jimmy John's

Jan 2016 - Dec 2017 (1 year 11 months)

Maintained speedy delivery standards and high kitchen cleanliness, contributing to region-leading audit scores and sustained operational performance alongside shift leadership.

Delivery Operations Food Safety Time Management Teamwork Customer Service