Open to opportunities

Hannah Akin

@hannahakin

Message

I coordinate patient services, behavioral support, scheduling, and confidential healthcare documentation.

United States

Message

What I'm looking for

I'm looking for a healthcare support or administrative role where I can coordinate patient services, maintain accurate confidential records, support families and care teams, and contribute calmly in a fast-paced environment.

I've provided behavioral health support at Surpass, coordinating appointments, scheduling changes, caregiver communication, and HIPAA-compliant electronic documentation for clients and families in clinical and home settings.

Previously, I managed scheduling, confidential records, personnel coordination, and administrative operations for more than 140 personnel in the U.S. Army. My background also includes quality auditing, customer service, educational support for students with disabilities, and maintaining accurate records in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Registered Behavior Technician

Surpass

Jan 2024 - Jan 2026 (2 years)

Provided behavioral health support services to clients and families in clinical and home settings. Coordinated appointments, maintained electronic documentation, and communicated professionally with families and healthcare staff.

Behavioral Health Support Patient Scheduling Appointment Coordination HIPAA compliance EMR EHR Systems Data Entry Customer Service Multitasking

Quality Auditor

Clarion Technologies Inc.

Sep 2022 - May 2023 (8 months)

Maintained accurate reports, records, and operational documentation. Assisted with training staff and verified work orders, labeling, packaging, and operational accuracy.

Quality Assurance Documentation Attention To Detail Training

Teacher's Assistant

Lansingburgh Family Resources

Oct 2017 - Jun 2018 (8 months)

Assisted students with disabilities through individualized support and communication. Maintained educational documentation and communicated with parents and staff regarding student progress.

Special Education Student Support Documentation Classroom Management

Seasonal Cashier

Family Dollar

Sep 2016 - Dec 2016 (3 months)

Assisted customers in person and over the phone with purchases, questions, and issue resolution. Processed transactions accurately while multitasking in fast-paced retail environments.

Customer Service Cash Handling Transaction Processing Multitasking

Seasonal Sales Associate

Sears Holdings Inc.

Nov 2015 - Jan 2016 (2 months)

Assisted customers with purchases, merchandise questions, and promotions. Delivered excellent customer service during high-volume sales periods and supported daily store operations.

Customer Service Sales Merchandising Store Operations

Intelligence Analyst & Administrative Office Manager

U.S. Army

May 2010 - Sep 2015 (5 years 4 months)

Managed scheduling, administrative operations, personnel coordination, and confidential records for over 140 personnel. Maintained detailed reports and coordinated communication in high-pressure environments.

Scheduling Administrative Support Reporting Documentation Organization Process Improvement