Han Jung
@hanjung
Bilingual customer support specialist with expertise in problem-solving.
United StatesWhat I'm looking for
I am a dedicated bilingual customer support specialist with over three years of experience in high-volume call environments. My role at Everise (Humana) as a Tier 4 Customer Support Representative allowed me to leverage my in-depth knowledge of healthcare processes to resolve complex patient inquiries effectively. I pride myself on my ability to provide empathetic communication and first-call resolution, ensuring seamless patient experiences.
Prior to my tenure at Everise, I honed my administrative skills at Jung Capital LLC, where I streamlined operational workflows and led cross-functional team meetings to align sales objectives. My experience at UPS Store further solidified my customer service skills, where I managed shipping logistics and customer feedback. I am fluent in Korean, which enhances my ability to connect with diverse clientele.
Experience
Work history, roles, and key accomplishments
Bi-lingual Customer Support Rep
Everise (Humana)
Mar 2022 - Present (3 years 3 months)
Handled high-volume calls for Humana health insurance through a multi-line telephone system, ensuring timely and accurate responses to patient inquiries and requests. Acted as a subject matter expert for escalated member inquiries, resolving concerns by leveraging in-depth knowledge of healthcare processes and protocols.
Administrative Assistant
Jung Capital LLC
Jan 2020 - Present (5 years 5 months)
Developed and streamlined operational workflows by transitioning the e-commerce process to advanced software tools, increasing efficiency. Led cross-functional team meetings to align sales objectives and operational goals, ensuring seamless communication.
Customer Support Specialist
UPS Store
Mar 2014 - Present (11 years 3 months)
Checked shipping addresses, performed packaging quality inspection, and completed sales transactions. Responded to customer queries in a timely and accurate way, via phone, email, or chat.
Assistant Team Lead
National Taekwondo Academy
Jul 2006 - Present (18 years 11 months)
Drafted correspondences and other formal contract documents for clients. Developed and implemented organized billing filing systems using Excel.
Education
Degrees, certifications, and relevant coursework
SCSaddleback College
Associate Degree, Business Administration
Grade: 3.8
Studied Business Administration with a focus on core business principles and practices. Achieved a GPA of 3.8, demonstrating strong academic performance in the program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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