Hanane Safrouri

I’m a customer support representative focused on calm, professional service and real empathy in every interaction. I’m currently completing a Bachelor’s in Business Administration (EN/FR/AR), and I also earned a Diploma in Early Childhood & Inclusion to strengthen my support skills in people-centered environments.

Through my internship at Zayed Higher Organization for people of Determination (Autism center), I supported children with autism in daily activities, assisted staff, and followed safety procedures. In my reception & front desk internship, I welcomed parents and visitors professionally, handled enrollment and general inquiries, and supported front desk administrative tasks.

I bring hands-on customer experience from a Startup Business (Hijab Boutique), where I delivered customer service excellence, handled sales transactions, and responded to customer inquiries. I also work as a Freelance Voice-Over, communicating with clients to understand project requirements and delivering voice recordings according to briefs and deadlines—paired with conflict resolution certification and safety training (Heartsaver Pediatric First Aid, CPR & AED; Abu Dhabi Civil Defense Authority safety awareness training).