At APN Consulting, Inc., I architect a multi-product Now Platform spanning ITSM, ITOM, and HRSD. I spearheaded a CSDM-aligned CMDB redesign that lifted data health scores by 40%.
I established design authority and governance, cutting customization debt by 35%, and championed out-of-the-box-first standards that accelerated upgrades by 50%. I also directed a team of 12 across onshore and offshore locations.
Previously at APN Consulting, Inc., I engineered enterprise integrations with Salesforce, Workday, and Okta using IntegrationHub and REST. I consolidated three legacy ITSM tools onto one platform, saving $400K annually, and designed Discovery and Service Mapping for 15,000+ configuration items.
At Rapdev, I developed scoped applications and built MID Server architecture for secure hybrid-cloud integrations. Earlier, at Crossfuze, I configured core ServiceNow modules and delivered data migrations; I hold ServiceNow CTA, CIS, CSA, and CAD certifications.
