Hamza Akhtar
@hamzaakhtar
Results-driven professional with expertise in sales and customer service.
What I'm looking for
I am a results-driven and enthusiastic professional with extensive experience in sales, customer service, and team leadership. My career has been marked by a proven ability to thrive in dynamic environments, consistently meeting targets and deadlines. I pride myself on my excellent interpersonal and communication skills, which have enabled me to build strong relationships with clients and stakeholders.
Throughout my career, I have successfully managed teams, ensuring that each task is executed to perfection. At MOTORLAB, I led a team of five, overseeing daily operations and maintaining high standards of service. My role involved inspecting vehicles, quoting prices, and managing parts orders, all while ensuring timely completion of jobs. Currently, at Zoom Office, I manage sales and account management, handling inbound and outbound calls, and building relationships with various charities.
My diverse experience in customer service and operations has equipped me with strong problem-solving and time management abilities. I am proficient in MS Office applications and fluent in both Punjabi and Urdu, which enhances my ability to connect with a broader range of clients. I am eager to leverage my skills and experience in a challenging new role that allows for professional growth and development.
Experience
Work history, roles, and key accomplishments
Sales and Account Manager
Zoom Office
Nov 2024 - Present (7 months)
Managed inbound and outbound calls for various charities and projects, handling donations and account management. Built strong relationships with clients and stakeholders, and served as a Project Manager, leading a team of 10.
Customer Service and Operations
Bank St Taxi's
Jan 2012 - Present (13 years 5 months)
Assisted with customer calls, providing excellent customer care and efficiently organizing transport for school trips and large parties. Gained experience in handling customer complaints and feedback, while booking and dispatching jobs to drivers.
Sales and Customer Service Manager
MOTORLAB
Managed a team of 5 in a bodyshop, setting daily tasks and ensuring each job was completed to perfection. Inspected vehicles for bodywork, provided quotes, and ordered necessary parts and equipment to ensure timely and flawless job execution.
Delivery and Logistics Coordinator
I-KAN TRANSPORT
Jan 2018 - Present (7 years 5 months)
Performed daily deliveries and coordinated pickups, developing strong relationships with established accounts. Organized delivery schedules to maintain urgent deliveries, consistently reaching targets and delivering parcels on time.
Education
Degrees, certifications, and relevant coursework
Rivington and Blackrod
GCSEs, General Studies
Completed 5 GCSEs at Rivington and Blackrod in Bolton. This period of study spanned from 2007 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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