Hamdhi ahmed
@hamdhiahmed
I deliver seamless airline reservations, ticketing, and travel solutions using Amadeus and Sabre GDS.
QatarWhat I'm looking for
I'm currently delivering end-to-end travel solutions at Adriatica Travel and Tourism, advising clients on flights, hotels, visas, packages, insurance, and airline ticketing through Amadeus GDS.
Previously at Trabzon Travels Khartiyath, I managed ticket issuance, re-issues, refunds, upgrades, and route changes using Sabre GDS. At Sri Lankan Airlines Global Contact Centre, I supported frequent flyer members and oneworld alliance passengers with reservations, ticketing, vouchers, and special passenger requests.
I bring IATA/UFTAA Foundation Diploma training, multilingual customer support, ADM process knowledge, and a detail-oriented approach to resolving travel disruptions while maintaining airline-policy compliance.
Experience
Work history, roles, and key accomplishments
Travel Consultant
Adriatica Travel and Tourism
Sep 2024 - Present (2 years)
Advising clients on travel options including flights, hotels, visas, and packages. Handling reservations and ticketing for multiple airlines using Amadeus GDS, and managing hotel bookings, visa applications, and travel insurance.
Travel Consultant
Trabzon Travels Khartiyath
May 2024 - Sep 2024 (4 months)
Managed reservations, ticket issuance, voluntary/involuntary re-issues, refunds, upgrades, and route changes using Sabre GDS. Advised clients on travel options including flights, hotels, visas, and packages.
Senior Customer Service Executive
Sri Lankan Airlines Global Contact Centre
Dec 2021 - Nov 2023 (1 year 11 months)
Handled frequent flyer members of SriLankan Airlines and oneworld alliance passengers, ensuring high-quality service. Issued fresh tickets, voluntary/involuntary re-issues, and vouchers, and managed special passenger requests.
Education
Degrees, certifications, and relevant coursework
International Air Transport Association (IATA)
Diploma, Travel and Tourism
2019 - 2019
Completed the IATA/UFTAA Foundation Diploma (DTTF) in 2019.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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