I'm currently supporting Oracle employees worldwide as a Senior Technical Support Engineer, resolving complex application and access issues across 2nd-line support. I install software, test hotfixes, perform security checks, and work with 3rd-line and external teams.
Before Oracle, I delivered 1st- and 2nd-line systems support at Wipro and Genpact, managing customer requests through calls, email, and remote desktop while working to SLAs. I document incidents clearly and escalate complex faults to the appropriate technical teams.
My background includes service desk and system administration work for NHS organisations, Oracle/Micros UK Systems, Phoenix IT, educational institutions, hospitals, and pharmacies. I've configured networks, supported servers and end users, installed and tested hardware, and troubleshot operating-system and software issues.
I'm comfortable working across Windows environments, Active Directory, Exchange, Citrix, ServiceNow, SAP, Cisco Call Manager, and remote-support tools. I communicate fluently in Dutch and English and bring hands-on experience supporting users in both onsite and remote environments.
