At IQ BackOffice, I own enterprise account relationships and technical portfolios, guiding implementations from kickoff through production go-live. I align engineering and product teams to resolve data imports, integration requirements, and other technical friction points.
At Talent Systems, LLC / Staff Me Up, I built customer success, technical onboarding, and support frameworks for an ecosystem of 150,000+ active users. I translated user feedback and system errors into prioritized product, engineering, and support workflows.
Earlier, as a Producer / Creative Operations Lead at Various Studios & Networks, I managed concurrent client accounts and technical deliverables under strict production timelines. I also coordinated execution across executive leadership, engineering teams, and external vendors.
