Open to opportunities

Halil Unaldi

@halilunaldi

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Experienced Risk, Fraud, Payments QA & Training Specialist.

Malta

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What I'm looking for

I am looking for remote opportunities that promote continuous learning and professional growth.

I am an experienced Risk, Fraud, Payments QA & Training Specialist with over 7 years in the iGaming and Fintech industries. My career has been marked by a proven ability to deliver accurate compliance operations, fraud detection, and quality assurance in international, remote-first environments. I am skilled in KYC, AML, risk management, and team training, and I am passionate about fostering a culture of continuous improvement.

In my recent role at CX Fort in Malta, I monitored and evaluated team output to maintain high service quality. I designed and implemented effective training programs for both new hires and existing staff, ensuring they had the tools and knowledge to succeed. My proactive approach led to the identification of process inefficiencies, allowing me to provide actionable feedback that significantly improved team performance.

Throughout my career, I have processed customer withdrawals, handled payment-related queries, and conducted comprehensive QA checks to ensure compliance in payment operations. I am now seeking remote opportunities in Risk, Operations, Payments, or Customer Experience roles where I can leverage my expertise to drive success.

Experience

Work history, roles, and key accomplishments

Risk, Fraud, KYC, AML, Payments QA & Training Specialist

CX Fort

Aug 2023 - Apr 2025 (1 year 8 months)

Monitored and evaluated team output to maintain high service quality, designing and implementing effective training programs for staff. Conducted comprehensive QA checks and audits to ensure accuracy and compliance in payment operations, identifying process inefficiencies to improve team performance.

Quality Assurance Risk Management Fraud Detection KYC AML Payments Operations Process Improvement Compliance

Risk, Fraud, KYC, AML, Payment Agent

CX Fort

Mar 2018 - Aug 2023 (5 years 5 months)

Processed customer withdrawals and handled escalated payment-related queries, verifying KYC and AML documentation to ensure compliance. Conducted daily risk checks to detect and escalate suspicious activities, reviewing customer activity for potential fraud and regulatory adherence.

KYC AML Payment Processing Fraud Detection Risk Management Compliance Data Protection Customer Support

iOS, macOS & iTunes Technical Support Agent

Teleperformance Hellas

May 2014 - Feb 2018 (3 years 9 months)

Delivered technical support for Apple devices, including iPhones, iPads, MacBooks, and iTunes services. Identified fraudulent patterns in iTunes purchases and assisted customers in securing compromised iCloud accounts.

Technical Support iOS ITunes Customer Service Troubleshooting apple

Education

Degrees, certifications, and relevant coursework

Anadolu University

Bachelor's Degree, Business Administration

Completed a comprehensive curriculum in Business Administration, focusing on core business principles, management strategies, and organizational operations. Gained foundational knowledge essential for various business functions.