Katia Borg

Lead AML investigations team, refine AML/CFT procedures, and oversee transaction monitoring, escalations, and due diligence to mitigate money-laundering and terrorist-financing risk. Manage team performance, training, and MLRO-approved reporting to stakeholders.

Managed AML investigations and compliance risk, overseeing KYC/KYB/EDD processes and compiling high-quality STRs for submission to the FIAU within regulatory timeframes. Produced investigation reports with root-cause analysis and remediation actions for senior management.

Managed contact-centre learning and development, led the academy team and delivered onboarding and mandatory compliance training to accelerate new-hire competence. Planned curricula, coached senior coaches, and ensured training quality aligned with operational goals.

Delivered AML, CDD, sanctions and compliance training, ensured 100% completion of mandatory risk training, and coached staff to improve customer service and regulatory adherence. Maintained controls and escalated compliance issues as required.

Managed a portfolio of 900 Premier customers, resolved complex enquiries, and identified sales opportunities to grow relationships while ensuring regulatory and compliance standards. Delivered high-touch service and retention through proactive outreach.

Provided high-quality customer service and proactively identified sales opportunities while ensuring operational and regulatory compliance to minimise complaints and losses. Promoted digital channels and resolved escalations promptly.

Attended Paolino Vassallo Banking School in Paola focusing on banking and customer-service training from 1998 to 2000.

Completed O-Level certifications in Mathematics, Physics, Accounts, Maltese, English, Italian, French, Computer Studies, Religion, and Environmental Studies.

Activities and societies: Notable trainings: AML Investigations Manager Training; ICA Certification in Regulatory and Financial Crime Compliance; FATCA Compliance; RDC (Restricted Data Custodian) accreditation; Coaching for Improved Performance; Premier accreditation and related customer service/complaints/training modules.

Completed multiple professional trainings and certifications delivered by HSBC covering anti-money laundering, financial crime compliance, sanctions, FATCA, and training & development.