HBHajar Belma
@hajarbelma
Proactive professional with extensive experience in customer service and administration.
TurkeyWhat I'm looking for
I am a proactive and highly organized professional with extensive experience in customer service, team leadership, and administrative support. Fluent in four languages—Arabic, French, English, and Turkish—I have a strong track record in providing cross-cultural communication and problem-solving support in fast-paced environments.
Throughout my career, I have excelled in roles such as International Patient Service Specialist, where I organized and managed patient appointments and provided high-quality interpretation for international patients. My experience in customer-facing roles has equipped me with the skills necessary to ensure smooth service delivery and customer satisfaction, making me a valuable asset to any team.
I am seeking a long-term Virtual Assistant role where I can leverage my skills in scheduling, data management, and task management to help businesses grow while working remotely. My commitment to excellence and ability to adapt to various challenges make me an ideal candidate for organizations looking for dedicated support.
Experience
Work history, roles, and key accomplishments
International Patient Service Specialist
Dr. Ibrahim Alper Aksakal – Estetik Cerrahi
Mar 2023 - Apr 2024 (1 year 1 month)
Managed patient appointments and admissions while providing interpretation for international patients. Ensured smooth operations through effective communication with medical staff and regular updates to patient databases using CRM software.
International Patient Service Specialist
Medical Park Hospital Group
Dec 2021 - Mar 2023 (1 year 3 months)
Provided interpretation and support for foreign language-speaking patients, coordinating with medical staff and international insurance companies to ensure patient needs were met during admissions and follow-ups.
Sales Agent
Tet Arama
Nov 2021 - Dec 2021 (1 month)
Sold electricity and gas contracts while ensuring clear communication with clients and assisting in scheduling meetings and managing inquiries.
Energy Broker
CapsuleCom
Jul 2019 - Oct 2019 (3 months)
Assisted clients in recovering energy bills and recommended energy suppliers while providing customer support and problem-solving services through various communication channels.
Team Leader
Intelcia (Call Center)
Jan 2016 - Jan 2019 (3 years)
Led a team of customer service agents, ensuring high customer satisfaction and efficient issue resolution while training team members in technical support tasks.
Technical Advisor
Intelcia (Call Center)
Jul 2014 - Jan 2016 (1 year 6 months)
Provided level 1 and 2 technical support for ADSL-related issues, managing customer inquiries and delivering effective solutions through chat and email.
Education
Degrees, certifications, and relevant coursework
IT Learning Campus
Professional License, Network and Security System Engineering
2013 - 2014
Completed a Professional License in Network and Security System Engineering, focusing on advanced networking concepts and security protocols.
ISTA
Technician Diploma, Computer Networks
2011 - 2013
Earned a Technician Diploma in Computer Networks, gaining practical skills in network setup, maintenance, and troubleshooting.
Qods High School
Baccalaureate, Experimental Science
2010 - 2011
Achieved a Baccalaureate in Experimental Science, providing a strong foundation in scientific principles and methodologies.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
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