Huy Pham

• Monitor Tier III data center infrastructure and service performance through centralized alerting and ticketing systems to detect, escalate, and mitigate potential disruptions proactively.
• Coordinate cross-functional incident response between network, facility, and customer-support teams to resolve issues under strict SLA commitments and support 99.99% service availability across colocation, ho

• Led preprocessing of 16 million data points from a legacy system, ensuring quality and readiness for feature engineering and machine learning deployment.
• Analyzed 400,000 data points to to identify top and underperforming suppliers, driving insights to enhance supply chain reliability.
• Optimized a Machine Learning model explaining 65% of variance in suppliers' delivery timelines, outperformi

• Led a team in preprocessing 36,000 data points to uncover key trends and develop forecasting models at Purdue University.
• Researched and applied ARIMA models, resulting in a 20% improvement in forecasting accuracy for market trend predictions.

• Conducted functionality testing for 20+ website URLs and created 10+ redirect links daily to ensure seamless customer access.
• Developed 15+ comprehensive analysis reports for websites using Google Ads and Shopify data, resulting in a 20% increase in customer engagement.

• Preprocessed and optimzed over 200,000 data points for a $2 million ERP project, enhancing accuracy and enabling seamless integration.
• Developed 7 detailed Tableau dashboards with drill-down views for stakeholders to uncover actionable insights efficiently.

• Collaborated with at least 10 other student associates per shift to ensure smooth operations at multiple food stations, enhancing efficiency and meeting customer's demands.
• Maintained detailed logs for food safety standards for up to 3 stations per shift, ensuring quality and temperature compliance.

Major: Data Science

Concentration: Management Information Systems