Hailey Lewis

I am a dedicated customer service professional with over seven years of experience in technical support and issue resolution. My career has been marked by a commitment to enhancing customer satisfaction and collaborating effectively across teams. I have a proven track record of achieving performance metrics and utilizing CRM systems and technical tools to optimize support processes.

In my most recent role as a Jr. Cx Service Representative at 1Password, I provided expert support to users, assisting with troubleshooting and account management. I took pride in delivering clear, empathetic, and timely solutions to technical issues, which significantly contributed to high customer satisfaction and retention. My ability to educate users on best practices for password management further enhanced their experience with our product.

Prior to this, I worked as a Customer Advocate Representative at Bill Gosling Outsourcing, where I handled personal loan inquiries and resolved complex customer issues. My experience at Rogers Communications as a Customer Care Representative allowed me to develop strong communication skills and a deep understanding of customer needs. I am passionate about providing exceptional service and continuously improving the customer experience.