Open to opportunities

Hacker Sam

@hackersam

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Entry-level technical support professional skilled in troubleshooting.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

I am an entry-level Technical Support Professional with a strong foundation in troubleshooting hardware, software, and network issues. My experience includes handling user queries and executing scripts while maintaining professional communication in voice-based processes. I am adept at using remote desktop tools and have a keen interest in cybersecurity.

Throughout my education in Mechanical Engineering, I developed a problem-solving mindset that I apply to technical support scenarios. I have completed certifications such as Certified Ethical Hacker (CEH) and IT Help Desk Fundamentals, which have equipped me with the necessary skills to address common technical challenges effectively. My practical experience includes simulating real-world issues in a home lab and assisting peers with troubleshooting.

Experience

Work history, roles, and key accomplishments

Intern

Shivashanker Motors

Observed systems in workshop settings and interacted with diagnostic tools. Built foundational problem-solving approach to technical faults.

Diagnostics Problem Solving

Cybersecurity Training CEH

EC-Council

Gained exposure to network security, common vulnerabilities, and system hardening. Applied knowledge of scripts and tools to detect security flaws in lab environments.

Network Security Vulnerability Assessment System Hardening Scripting Security Tools Ethical Hacking

Technical Troubleshooting Practice

Freelance/Home Lab

Simulated real-world issues (e.g., BSOD, VPN errors) and resolved using system tools. Used RDP tools to guide peers through hardware/software troubleshooting.

Troubleshooting VPN System Tools

Intern

Mango Hyundai

Observed systems in workshop settings and interacted with diagnostic tools. Built foundational problem-solving approach to technical faults.

Diagnostics Problem Solving

Education

Degrees, certifications, and relevant coursework

[University Name]

Bachelor of Engineering, Mechanical Engineering

Completed a Bachelor of Engineering in Mechanical Engineering. Gained foundational problem-solving approaches to technical faults and observed systems in workshop settings.