Ritesh Shirsath

RS

Looking for a job

Ritesh Shirsath

@riteshshirsath

Technical Support Engineer at APSC Infotech, resolving network and system issues and supporting cybersecurity training.

At APSC Infotech software solutions Pvt.Ltd., I handled customer support tickets, resolved network and system issues, and supported clients through chat, email, and remote troubleshooting. I also monitored servers and responded to alerts and incidents.

At IRT Technologies, I assisted with Ethical Hacking and Linux training, supported practical labs, and demonstrated tools including Nmap, Wireshark, Burp Suite, and Kali Linux. I hold the Certified Ethical Hacker (CEH v13) certification and have training in cybersecurity, penetration testing, networking, and Linux.

Experience

Work history, roles, and key accomplishments

AL

Technical Support Engineer

APSC Infotech Software Solutions Pvt. Ltd.

Dec 2025 - May 2026 (5 months)

Handled customer support tickets and resolved technical issues within defined SLA timelines. Provided support via chat, email, and remote troubleshooting, and monitored servers and network connectivity.

Customer Support Troubleshooting Network Connectivity Server Monitoring Remote Support Email Communication Ticket Management

IT

Ethical Hacking & Linux Assistant

IRT Technologies

Jun 2025 - Dec 2025 (6 months)

Assisted in delivering Ethical Hacking and Linux training sessions and supported students during practical labs and cybersecurity exercises. Demonstrated tools such as Nmap, Wireshark, Burp Suite, and Kali Linux.

Ethical Hacking Linux Nmap Wireshark Burp suite Kali Linux Training Laboratory Setup Technical Support

Education

Degrees, certifications, and relevant coursework

SN

S.V.K.T. College D.Camp Nashik

Bachelor of Computer Applications, Computer Applications

2022 - 2025

Pursued a Bachelor of Computer Applications degree from S.V.K.T. College D.Camp Nashik under Pune University from 2022 to 2025.

BN

B.K.Kawale Highschool & Jr. College Rajaram Nagar

Higher Secondary Education (HSC), General

2021 - 2022

Completed Higher Secondary Education (HSC) from B.K.Kawale Highschool & Jr. College Rajaram Nagar from 2021 to 2022.

BN

B. K.Kawale Highschool & Jr. College Rajaram Nagar

Secondary School Certificate, General

2019 - 2020

Completed Secondary School Certificate from B. K.Kawale Highschool & Jr. College Rajaram Nagar from 2019 to 2020.

Tech stack

Software and tools used professionally

Wireshark

Kali Linux

Burp Suite

Nmap

Metasploit

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

478k+ INR

Job categories

Technical Support Engineer Ethical Hacker Cybersecurity Analyst Linux Support Engineer

Skills

Technical Support IT troubleshooting Network Troubleshooting Networking Routing And Switching VLAN Cybersecurity Ethical Hacking Penetration Testing Vulnerability Assessment Network Scanning Password Cracking Server Monitoring Ticket Management Nmap

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