Open to opportunities

habiba younis

@habibayounis

Message

Law graduate with operational supervision experience in client relations, compliance, and process improvement.

Egypt

Message

What I'm looking for

I seek a role that leverages my legal background and operational supervision experience—focused on compliance, contract work, client relationship management, and opportunities for process-driven impact and professional growth.

I am a highly motivated law graduate with hands-on experience as an Operational Supervisor, combining legal training with client-facing operational leadership. I have a solid foundation in legal research, constitutional and administrative law, and proven skills in contract interpretation, drafting legal opinions, and clear legal writing.

In my supervisory role I cultivated client relationships, resolved escalations within SLAs, drove upselling and account growth, and used KPI-driven analysis and process improvement (Six Sigma) to optimize performance. I am detail-oriented, strong in communication and cross-functional collaboration, and eager to apply my legal and operational skills to support a legal team while continuing professional development.

Experience

Work history, roles, and key accomplishments

Operational Supervisor

Teleperformance

Aug 2024 - Jan 2026 (1 year 5 months)

Managed client relationships and led operations to resolve escalations within SLAs, drove upselling and cross-selling to expand accounts, and analyzed KPIs to optimize retention and account performance.

Account Management & Customer Success Escalations KPI Analysis Upselling Cross Functional Collaboration Process Improvement Communication

Education

Degrees, certifications, and relevant coursework

Mansoura University, Faculty of Law

Master Degree in Economics, Law and Economics

Pursuing a Master Degree in Economics within the Faculty of Law English section, aimed at integrating economic analysis with legal studies.

Mansoura University, Faculty of Law

Diploma in Public Law, Public Law

Completed a Diploma in Public Law (DipPubL) in the English section, concentrating on public law principles and legislative interpretation.

Mansoura University, Faculty of Law

Bachelor of Laws, Law

Grade: Very Good

Completed a Bachelor of Laws (LLB) in the English section with a very good classification, focusing on constitutional and administrative law, legal research, and case law analysis.