zeyad mamdouh
@zeyadmamdouh
Operations Assistant Manager driving KPI performance, operational excellence, and team mentorship in BPO.
EgyptWhat I'm looking for
I’m an Operations Assistant Manager at Teleperformance with 3+ years of progressive BPO experience, focused on KPI management and operational excellence. I drive performance by combining mentorship with Lean Six Sigma methodologies, while resolving conflicts and maintaining high customer satisfaction.
In my current role, I spearhead a major logistics account with a headcount of 200 agents, specializing in efficiency metrics, CSAT performance, interval compliance, and strategic scheduling. Previously, I led 20 agents across logistics and content moderation, managing adherence, absenteeism, and attrition, and ensuring strict compliance with Code of Conduct, GECSP, and security policies.
Experience
Work history, roles, and key accomplishments
Operations Assistant Manager
Teleperformance Alexandria
Nov 2025 - Present (8 months)
Spearheading a logistics account with 200 agents, driving operational excellence through efficiency metrics, CSAT performance, interval compliance, and strategic scheduling. Provides data-driven reporting, financial oversight, and manages high-level client relationships.
Operations Supervisor
Teleperformance Alexandria
Jul 2024 - Nov 2025 (1 year 4 months)
Led a team of 20 agents in logistics and content moderation operations, managing adherence, absenteeism, and attrition to drive KPI performance. Oversaw floor operations to ensure compliance with Code of Conduct, GECSP, and security policies.
Subject Matter Expert
Teleperformance Alexandria
Jan 2024 - Jul 2024 (6 months)
Established best practices for knowledge sharing and continuous learning. Provided expert guidance on critical projects and mentored junior team members to support their professional growth.
Customer Service Representative
Teleperformance Alexandria
May 2023 - Jan 2024 (8 months)
Resolved customer complaints effectively, improving loyalty and satisfaction. Handled high-pressure situations professionally while providing accurate product and service information and resolving disputes.
Education
Degrees, certifications, and relevant coursework
zeyad hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
Interested in hiring zeyad?
You can contact zeyad and 90k+ other talented remote workers on Himalayas.
Message zeyadGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
