Aya Gamal
@ayagamal1
Aviation-focused operations supervisor improving performance through training and analytics.
EgyptWhat I'm looking for
I’m an Operation Supervisor with a strong background in aviation, focused on applying airline standards, procedures, and customer service expectations. I’m highly organized and strong at time management, so I can manage operation schedules, resources, and logistics effectively.
In my current role at Teleperformance Egypt, I run sessions, workshops, and simulations to build my team’s skills, and I collaborate with cross-functional teams to develop and update materials. I also analyze and manage team numbers to improve performance, and I’ve previously supported customers remotely as a Call Center Agent using Sabre and Amadeus, as well as handled real estate accounting and property management responsibilities.
Experience
Work history, roles, and key accomplishments
Conducted sessions, workshops, and simulations to enhance team skills and knowledge. Collaborated with cross-functional teams to develop and update materials, and analyzed team numbers to improve performance.
Helped customers manage their tickets using Sabre and Amadeus. Provided customer support remotely while handling ticket workflows.
Accountant
El-Nour Real Estate Investments
Aug 2019 - Dec 2021 (2 years 4 months)
Managed real estate and property-related accounting activities, handling multiple accounts for the company. Built a system to control income and outcome.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor of Economics, Economics
2015 - 2019
Grade: Very Good
Activities and societies: Member of Logistic Committee at Egyptian Parliament Model (2015–2016). Instructor at Egyptian Parliament Model (2017–2018).
Bachelor of Economics at Cairo University’s Faculty of Economics and Political Science (2015–2019).
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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