Open to opportunities

Habiba Suleiman

@habibasuleiman

Message

I manage customer accounts, resolve after-sales issues, and build retention through proactive CRM-driven follow-up.

Nigeria

Message

What I'm looking for

I'm looking to bring my hands-on customer support, CRM, and after-sales experience to a collaborative remote support environment where I can continue growing in a Customer Service Intern role.

I've managed customer accounts and after-sales relationships at Prince Murphy's Enterprise in the automobile industry, handling complaints, orders, follow-up, and retention for 10–15 active accounts weekly.

I use Salesforce daily to log calls, track leads, manage sales pipelines, and generate performance reports. I work closely with technicians, service advisors, and sales teams to support timely job completion and manufacturer service standards.

Through virtual, project-based customer support and freelance virtual assistance, I've built strong email, chat, administrative, record-management, and CRM tracking skills. I'm eager to grow in a collaborative remote customer support environment.

Experience

Work history, roles, and key accomplishments

Freelance Virtual Assistant

Self Employed

May 2024 - Jan 2025 (8 months)

Managed calendars, emails, administrative tasks, and digital records for clients using cloud-based tools, while maintaining professionalism and confidentiality.

Calendar Management Email Management Administrative Support Cloud Based Tooling Confidentiality

Customer Relationship Officer

Prince Murphy's Enterprise

Nov 2022 - Jan 2025 (2 years 2 months)

Managed a portfolio of 10–15 active customer accounts weekly, onboarding an average of 3 new accounts per week within a 3-person customer relations team. Handled end-to-end after-sales customer relations, including complaint resolution, order processing, and account follow-up, improving customer retention and reducing complaint backlog.

Customer Relationship Management After Sales Support Complaint Resolution Order Processing Account Management Customer Retention Sales Support

Customer Experience & Operations Support

Virtual / Project-Based

May 2022 - Dec 2022 (7 months)

Handled customer inquiries and service-related communication across email and chat channels, maintaining timely and professional responses. Maintained CRM-style trackers and interaction logs in Excel, ensuring accurate, audit-ready records of customer communication and outcomes.

Customer Service Email Support Chat Excel CRM