At CEEVAL, I managed 80+ daily customer inquiries through email and live chat, keeping records accurate and follow-up actions on track. By coordinating account issues across stakeholders and time zones, I contributed to a 20% reduction in resolution time.
I also reviewed recurring customer feedback and prepared recommendations for the product team to support workflow improvements. I trained and mentored five remote team members on CRM procedures, documentation standards, and task management.
At Arien Ltd, I coordinated daily administrative operations for a team of 20+, including correspondence, meeting scheduling, and records management. I managed expense reports and staff schedules, and supported management with reporting and KPI tracking.
My work has included executive and administrative support, customer service, and remote coordination. I use Google Workspace, Microsoft Office, Asana, Trello, Notion, HubSpot, Zendesk, and productivity tools including ChatGPT.
