Gustavo Palacios

Performed real-time data entry and updates for towing operations and accounts payable. Provided logistical and informational support to field drivers to ensure smooth operations.

Delivered tailored fitness programs, building long-term client relationships based on trust and consistent results. Managed bookings and client communication via ClubReady and Google Voice, maintaining seamless scheduling and satisfaction.

Supported 30–50 client accounts by conducting health and safety audits, optimizing chemical dispensing systems, and delivering hands-on training. Facilitated customer education on sanitation protocols, troubleshooting, and compliance using virtual meetings and digital tools.

Served as the main customer contact for service estimates, upgrades, and repair communications via phone, email, and Zoho Chat. Diagnosed and managed complex service needs while coordinating inventory, vendor relations, and repair timelines.

Provided technical consultations and support through in-person, email, and business chat interactions. Managed real-time updates on work orders and customized services based on customer needs and feedback.

Completed an Associate of Arts degree with a focus on social work. Gained foundational knowledge in social sciences and human behavior.