Juan Barraza

I am a results-driven professional with over a decade of experience in customer service, technical support, and leadership roles. Currently, I serve as a Business Support Associate II/Trainer at First Citizens Bank, where I specialize in onboarding and training new hires on various software systems, including Salesforce, Jabber, and Five9. My expertise extends to managing portfolios for Homeowner Associations and commercial clients, ensuring compliance with bank and federal policies.

Prior to my current role, I worked as a Software/Hardware Support Specialist at Peloton Interactive Inc., providing technical assistance to members via phone, chat, and email. I also have experience in healthcare support, having worked at McKesson, where I assisted stakeholders with troubleshooting and setting up online accounts for REMS programs. My background also includes sales and customer service roles at Horizontal Boring LLC and Chase Bank, where I consistently met or exceeded sales targets and maintained high levels of customer satisfaction.

I hold an Associate's degree in Human Communication from Arizona State University, South Mountain Community College, and a high school diploma from Cesar Chavez High School. My technical proficiency includes Salesforce, Zendesk, Slack, and various pharmacy software, complemented by strong communication skills and bilingual abilities in Spanish and English.