Gustavo Medina Serrano
@gustavomedinaserrano
Results-driven professional with experience in team leadership and customer service.
What I'm looking for
As a highly motivated and organized individual, I have developed a strong background in team management and customer support. With experience in leading call center teams and providing top-notch service to clients, I am confident in my ability to drive results and exceed expectations.
Throughout my career, I have honed my skills in coaching, agent development, and metrics tracking, with a strong focus on data analysis and reporting. My proficiency in Microsoft Office, AutoCAD, and Adobe Illustrator has enabled me to effectively manage projects and provide creative solutions.
With a strong command of English and excellent communication skills, I am well-equipped to work with diverse teams and provide exceptional customer service. I am a quick learner, able to adapt to new environments and take on new challenges with ease.
Experience
Work history, roles, and key accomplishments
Team Lead
TTEC CX Solutions Mexico
Jun 2022 - Dec 2023 (1 year 6 months)
Call Center Supervisor, coaching, agent development, activities tracking, metrics tracking & reporting, action plans, spreadsheet reports & analysis.
Shopkeeper
Pinturas Ferrecolor S.A. de C.V.
Feb 2020 - Jun 2022 (2 years 4 months)
Sales, stock monitoring, cashier, shopkeeping maintenance & hygiene, customer service & telemarketing.
General Assistant
Hules Neza S.A de C.V.
Feb 2017 - Sep 2018 (1 year 7 months)
Charging, workload Courier, package Carrier, cleaner, janitor, counter sales, customer service, warehouse & inventory assistant, transport assistant & occasional cashier.
Education
Degrees, certifications, and relevant coursework
Gustavo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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