I've supported English-speaking sportsbook clients at ALLBET.AG and SKYWAGE.COM, managing VIP accounts, resolving complaints, and building promotional offers that support retention.
At ALLBET.AG, I managed 32 VIP clients while recruiting, training, and leading six customer service agents. I used Freshdesk and Slack for quality control, de-escalated high-risk situations, and collaborated with marketing on bonus structures and client offers.
Earlier, I coordinated more than 500 hospitality projects for Penstation Records and Kongus Music, translating client requirements into production deliverables for a remote team. I've also localized English-language productions into Spanish and worked in audio recording, editing, synchronization, and live sound.
