Open to opportunities

Gurram Jagapathi Krishna

@gurramjagapathikrish

Message

Experienced operations manager with expertise in project management.

India

Message

What I'm looking for

I seek a dynamic role that fosters growth and innovation in operations management.

I am a seasoned operations manager with over 18 years of experience in Project Management Office Shared Services (PMOSS). My career has been marked by a strong focus on resource management, client onboarding, and compliance, particularly within the US Mortgage Process. I have successfully led teams in streamlining PMO activities, budgeting, and financial reporting, ensuring that operations run smoothly and efficiently.

Throughout my tenure, I have developed a keen ability to adapt to new challenges and environments, which has allowed me to excel in various roles, from content writing to training and resource management. My achievements include receiving client appreciation for developing Standard Operating Procedures (SOPs) and being recognized as an Outstanding Employee of the Year in 2011. I am committed to continuous improvement and have participated in Six Sigma projects that have significantly enhanced operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager Operations

Current

Apexon

Jul 2021 - Present (3 years 11 months)

Overseeing billing, resource allocations, and streamlining PMO activities. Responsible for budgeting, forecasting, financial reporting, and compliance. Engaged in client onboarding and content writing.

Billing Resource Allocation PMO Budgeting Financial Reporting Compliance SharePoint Content Writing Vendor Management Onboarding

Executive - HR

Cognizant

Nov 2015 - Jul 2021 (5 years 8 months)

Worked in PMOSS function focusing on resource management, onboarding, and forecasting. Coordinated with teams to meet client requirements and maintained resource trackers.

Resource Management Onboarding Forecasting ESA Activities Client Management Timesheet Consolidation Team Coordination Communication

Senior Executive - Operations

Cognizant

Jul 2018 - Jul 2021 (2 years 11 months)

Managed resource loading and revenue management for fixed bid and time & material projects. Handled invoicing and client management services, ensuring operational efficiency.

Resource Management Revenue Management Invoicing Client Management ESA Tool Timesheet Approvals Project Management BTM Projects BTB Projects

Team Lead - Content Developer

CoreLogic

Jan 2014 - Oct 2015 (1 year 9 months)

Developed and maintained a robust content management system. Supervised SOPs and managed SharePoint across business units, ensuring effective governance and documentation.

Content Management SharePoint SOP Development Change Management Documentation Project Management Governance Training

SME / Trainer

CoreLogic

Dec 2010 - Dec 2013 (3 years)

Provided training and support for operations and quality control processes. Developed training materials and conducted assessments to identify training gaps.

Training Quality Control Process Improvement Documentation Knowledge Management Assessments Team Management Communication

Senior CSR

CoreLogic

Dec 2006 - Dec 2010 (3 years 11 months)

Served as a Senior Customer Service Consultant, ensuring quality performance and mentoring new hires. Conducted team briefings and coordinated with business teams.

Customer Service Team Management Quality Assurance Mentoring Communication Performance Monitoring Training Feedback

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University

Bachelor of Arts, Economics

Grade: 61%

Completed a Bachelor of Arts in Economics with a percentage of 61%. The program provided a comprehensive understanding of economic principles and their applications.

Wardlaw Composite Junior College

Pre-University Certificate, Science

Grade: 63%

Completed Pre-University Certificate (PUC) in Science with a percentage of 63%. This program focused on foundational scientific principles and methodologies.

St John’s High School

Secondary School Leaving Certificate, General Education

Grade: 76.5%

Completed Secondary School Leaving Certificate (SSLC) with a percentage of 76.5%. The curriculum included a broad range of subjects, preparing students for higher education.