Open to opportunities

Neha kumari

@nehakumari20

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Business Analyst with expertise in data analytics and Agile delivery.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a Business Analyst with over 3.5 years of experience in the SaaS, manufacturing, and ITSM domains. My expertise lies in translating ambiguous business needs into data-backed requirements, dashboards, and tested releases. I excel in stakeholder workshops, BRD/FRD creation, and SQL/Power BI analytics, ensuring end-to-end delivery in Agile teams.

At Infosys Ltd, I have successfully mapped complex processes for SaaS platforms and optimized inventory forecasting in manufacturing. My contributions have led to significant improvements, including a reduction in support tickets and enhanced forecasting accuracy. I am passionate about leveraging data to drive business decisions and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Infosys Ltd

Feb 2024 - Present (1 year 6 months)

Mapped purchase, onboarding, ingestion, training, and versioned deployment processes with user stories, data dictionaries, and retrain/rollback controls for a Chatbot Subscription & Training SaaS Platform. Designed feedback loops and integrated new Persona agent categories after value/effort impact analysis, projecting 15–20% fewer support tickets.

SQL Power BI Excel Agile Scrum Jira Confluence GCP AWS Visio

Software Quality Engineer

Infosys Ltd

Feb 2022 - Jan 2024 (1 year 11 months)

Collaborated with business analysts, developers, and stakeholders to understand requirements and convert them into ServiceNow configurations and solutions. Developed custom modules, catalog items, SLAs, reports, and UI actions in ServiceNow, identifying automation opportunities and implementing ATF scripts.

ServiceNow ITSM Incident Management Change Management Problem Management ATF Functional Testing

Business Analyst

Infosys Ltd

Feb 2024 - Present (1 year 6 months)

Facilitated stakeholder workshops to elicit and prioritize forecasting requirements, converting outcomes into clear acceptance criteria and a detailed BRD. Performed end-to-end data analysis using SQL and Excel, delivering Power BI dashboards that cut inventory by 8–12% and urgent buys by 5–7%.

SQL Excel Power BI KPI Design Data Analysis

Education

Degrees, certifications, and relevant coursework

Jaipur Engineering College & Research Centre

Bachelor of Technology, Electronics & Communication Engineering

2015 - 2019

Completed a Bachelor of Technology in Electronics & Communication Engineering. Gained foundational knowledge in electronics, communication systems, and related engineering principles.